Shipping policy

Shipping Policy

At K&L Aura UK, we are a new and growing business, and we truly appreciate your patience and support while we establish our operations.

Processing and Delivery Times

Orders are usually processed and dispatched as quickly as possible. However, as we are currently a new business, standard shipments may take up to 2 weeks to arrive.

Please allow this full timeframe before contacting us about a delayed order. Delivery times may occasionally vary due to weekends, public holidays, courier delays, or circumstances outside our control.

Personalised Pieces

Personalised items are made to order and require additional preparation time. Please allow up to 3 weeks for delivery of personalised pieces.

This timeframe includes the preparation and dispatch of your order. Personalised items cannot be cancelled or amended once production has begun.

Delivery Information

Please ensure that your delivery address is correct and complete when placing your order. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Once your order has been dispatched, you may receive tracking information where available. Please note that tracking updates can sometimes take time to appear.

If your order has not arrived after the relevant delivery timeframe, please contact us at kl.aura.uk@mail.co.uk with your order number, and we will do our best to assist you.

By placing an order with K&L Aura UK, you acknowledge and agree to the delivery timeframes outlined in this policy.