Terms of service

TERMS OF SERVICE

Last updated: 25 October 2026

These Terms of Service govern your use of the K&L Aura UK online store and any purchase made through it. By using our website or placing an order, you agree to these Terms.

  1. ABOUT US

This website is operated by K&L Aura, trading as K&L Aura UK.

Email: kl.aura.uk@mail.co.uk

  1. PRODUCTS AND DESCRIPTIONS

We take reasonable care to ensure that product descriptions, images, colours, dimensions and prices are accurate. However, colours may appear differently depending on your device, and minor variations may occur.

We reserve the right to correct errors, update product information and discontinue products at any time. Product availability is subject to change without notice.

  1. ORDERS AND CONTRACT FORMATION

When you place an order, you are making an offer to purchase the products selected.

After receiving your order, we will send an acknowledgement email. This does not mean that your order has been accepted. A contract is formed only when we confirm that the products have been dispatched, unless we notify you that the order has been accepted earlier.

We may decline or cancel an order where, for example, a product is unavailable, there is an error in the product information or price, payment cannot be authorised, or we reasonably suspect fraudulent activity. If we cancel an order after payment has been taken, we will issue a full refund.

  1. PRICES AND PAYMENT

All prices are shown in pounds sterling (£) unless stated otherwise. Prices include VAT where applicable.

Delivery charges will be shown before you complete your order. We may change prices at any time, but changes will not affect orders already accepted.

Payment must be made using one of the payment methods available at checkout. By submitting payment details, you confirm that you are authorised to use the relevant payment method.

  1. DELIVERY

We aim to dispatch orders within 14 business days. Estimated delivery times and delivery charges are shown at checkout or in our delivery policy.

Delivery times are estimates and are not guaranteed unless expressly stated. We are not responsible for delays caused by events outside our reasonable control, including courier delays, severe weather, strikes or customs delays.

Risk in the products passes to you when the products are delivered to you or to a person identified by you to receive them, other than the carrier.

  1. CANCELLATION AND RETURNS

If you are a UK consumer, you generally have the right to cancel your order within 14 days after receiving the products, without giving a reason. You then have a further 14 days to return the products.

To cancel, contact us at kl.aura.uk@mail.co.uk with your order number and clear confirmation that you wish to cancel. You may use the model cancellation wording below, but it is not required.

Returned products must be sent back promptly and should be unused, in their original condition and with original packaging where reasonably possible. You are responsible for the direct cost of returning products unless the products are faulty, incorrectly supplied or we have agreed otherwise.

We will refund the product price and the standard outbound delivery charge. We may delay the refund until we receive the returned products or you provide evidence that they have been sent back, whichever occurs first. Refunds will normally be made using the original payment method.

The cancellation right does not apply to products made to your specifications, personalised products, sealed products that are not suitable for return for health or hygiene reasons if unsealed, or other products excluded by law.

Nothing in these Terms affects your statutory rights, including your rights relating to faulty, misdescribed or incorrectly supplied products.

  1. FAULTY OR INCORRECT PRODUCTS

If a product is faulty, damaged or not as described, please contact us at kl.aura.uk@mail.co.uk as soon as possible and include your order number and relevant details and photographs.

We will provide the remedy required by applicable law. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

  1. INTELLECTUAL PROPERTY

All content on this website, including text, photographs, graphics, logos, designs and software, belongs to or is licensed to us and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial purposes only. You must not copy, reproduce, modify, distribute or commercially exploit any website content without our prior written permission.

  1. ACCEPTABLE USE

You must not use this website:

  • For any unlawful or fraudulent purpose;
  • To interfere with the operation or security of the website;
  • To introduce viruses, malware or other harmful material;
  • To attempt to gain unauthorised access to our systems or another user’s account; or
  • In a way that infringes another person’s rights.
  1. THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services, including payment providers, delivery providers and Shopify. Those services may have their own terms and privacy policies.

We may provide links to third-party websites. We are not responsible for the content, security or availability of third-party websites.

  1. WEBSITE AVAILABILITY

We do not guarantee that the website will always be available, uninterrupted or error-free. We may suspend, withdraw or change the website or any part of it without notice where reasonably necessary.

  1. LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the previous paragraph, we are responsible only for reasonably foreseeable loss or damage caused by our breach of these Terms or our negligence. We are not responsible for loss that is not reasonably foreseeable or for business losses where you are a consumer.

  1. EVENTS OUTSIDE OUR CONTROL

We are not liable for failure or delay caused by events outside our reasonable control, including natural disasters, pandemics, war, terrorism, government action, industrial disputes, power failures, internet failures or disruptions to transport or delivery services.

If such an event affects an order, we will contact you where reasonably possible and take reasonable steps to minimise the impact.

  1. PRIVACY

We process personal information in accordance with our Privacy Policy. Please read our Privacy Policy to understand how we collect, use and protect your personal information.

  1. CHANGES TO THESE TERMS

We may update these Terms from time to time. The version applying to your order will be the version in force when your order was placed, unless a change is required by law.

  1. GOVERNING LAW

These Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also benefit from any mandatory consumer protections available under the laws of the country where you live.

Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales, or, if you live in Scotland or Northern Ireland, the courts of the relevant part of the UK.

  1. CONTACT US

If you have questions about these Terms, an order or a product, please contact us:

Business name: K&L Aura UK Email: kl.aura.uk@mail.co.uk